Shipping Costs

We offer free regular shipping worldwide on all orders. Orders are shipped from our studio in Byron Bay, Australia.

 

Express Shipping

If you'd like your order to arrive as quickly as possible, we offer express shipping via Auspost. The rate depends on your location and is calculated at checkout. 

 

How long will my order take to arrive?

We aim to ship your order the next business day after purchasing. We send all orders from our warehouse in Byron Bay, Australia. Please see the table below for estimated shipping times.

Australia	2-6 business days
Australia Express	2-3 business days
US Standard Shipping	5-10 business days
US Express Shipping	4-6 business days
Rest of World Standard Shipping	5-16 business days
Rest of World Express Shipping	4-10 business days

Please note that your order may be delayed by circumstances beyond our control. If you need your order quickly, please select express shipping on checkout.

The customer is responsible for any import duties or local taxes.

 

Returns

We want you to be completely happy with your purchase so we accept returns for a full refund or exchange within 7 days of you receiving your order. Items must be unworn and in their original condition and packaging. We will not be held responsible for return shipping costs. For defective items, please see “Warranty” section below for return process.

Please download and print our returns form here and return your items to one of the below addresses, depending on your location (for those outside of the US & AUS, please send to AUS address):

Australia and Rest of World customers please return to:

Velvet Canyon
9A/11 Banksia Dr
Byron Bay
NSW 2481
Australia
___

United States customers please return to:

Velvet Canyon
Suite #481
11856 Balboa Blvd 
Granada Hills, California
91344

Please ensure you note the tracking number as we cannot be held responsible for lost parcels. Please wrap well to ensure the packaging is not damaged in transit. Damaged or missing packaging will incur a 10 AUD fee, which will be deducted from your refund.

 

Warranty

We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear. Please contact hello@velvetcanyon.com with the details of your claim and proof of purchase and we will instruct you on how to return your item. Upon receipt we will assess whether to repair or replace your item and return to you as soon as possible.