NOTE: Due to COVID-19, postal services will likely face delays. We are temporarily unable to ship to certain countries - as this is changing all the time, please check your country in this list to see whether it has been impacted. If we are unable to ship your order, you will be contacted and refunded ASAP. We truly appreciate your support and understanding in this difficult time.

 

Shipping Costs

We offer free express shipping worldwide on all orders. Orders are shipped from our studio in Byron Bay, Australia. 

Please expect delays due to COVID-19.

 

How long will my order take to arrive?

We aim to ship your order the next business day after purchasing. We send all orders from our warehouse in Byron Bay, Australia. Currently postal services are facing delays due to COVID-19. For this reason, we are sending all orders express at no extra cost, however please be advised that there may still be longer than usual delivery times. Please check this list to see how your countries postal service has been impacted.

The customer is responsible for any import duties or local taxes.

 

Returns

*In light of COVID-19, we are currently offering 30 day returns, and will make exceptions if you are unable to make it to the post office within this time frame. If it has been over 30 days, please email us at hello@velvetcanyon.com to let us know. Items must not be worn. Please note, we will be processing returns 3 days after receiving, to protect our staff.

We want you to be completely happy with your purchase so we accept returns for a your choice of a full refund or exchange. Items must be unworn and in their original condition and packaging. We will not be held responsible for return shipping costs. For defective items, please see “Warranty” section below for return process.

Please download and print our returns form here and return your items to one of the below addresses, depending on your location (for those outside of the US & AUS, please send to AUS address):

Australia and Rest of World customers please return to:

Velvet Canyon
9A/11 Banksia Dr
Byron Bay
NSW 2481
Australia
___


United States customers please return to:

Velvet Canyon
Suite #481
11856 Balboa Blvd 
Granada Hills, California
91345

Please ensure you note the tracking number as we cannot be held responsible for lost parcels. Please wrap well to ensure the packaging is not damaged in transit. Damaged or missing packaging will incur a 10 AUD fee, which will be deducted from your refund.

 

Warranty

We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear. Please contact hello@velvetcanyon.com with the details of your claim and proof of purchase and we will instruct you on how to return your item. Upon receipt we will assess whether to repair or replace your item and return to you as soon as possible.

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