We offer free regular shipping Worldwide.
If you need your order quickly, we offer express shipping via Auspost. The rate depends on your location and is calculated at checkout.
How long will my order take to arrive?
NOTE: Due to COVID-19, postal services will likely face delays. We are temporarily unable to ship to certain countries - as this is changing all the time, please check your country in this list to see whether it has been impacted. If we are unable to ship your order, you will be contacted and refunded ASAP.
We aim to ship your order the next business day after purchasing. We send all orders from our warehouse in Byron Bay, Australia. Please see the table below for estimated shipping times.
|Australia||3-6 business days|
|Australia Express||2-3 business days|
|Rest of World Standard Shipping||5-16 business days*|
|Rest of World Express Shipping||4-10 business days*|
Please note that your order may be delayed by circumstances beyond our control. If you need your order quickly, please select express shipping on checkout.
*From time to time orders may be delayed in customs. This is beyond our control and we do our best to make sure everything goes smoothly.
*In light of COVID-19, we are currently offering 30 day returns, and will make exceptions if you are unable to make it to the post office within this time frame. If it has been over 30 days, please email us at firstname.lastname@example.org to let us know. Items must not be worn. Please note, we will be processing returns 3 days after receiving, to protect our staff.
We want you to be completely happy with your purchase so we accept returns for a full refund or exchange within 7 days* (see note above) of you receiving your order. Items must be unworn and in their original condition and packaging. We will not be held responsible for return shipping costs. For defective items, please see “Warranty” section below for return process.
Please download and print our returns form here and return your items to one of the below addresses, depending on your location (for those outside of the US & AUS, please send to AUS address):
Australia and Rest of World customers please return to:
9A/11 Banksia Dr
United States customers please return to:
11856 Balboa Blvd
Granada Hills, California
Please ensure you note the tracking number as we cannot be held responsible for lost parcels. Please wrap well to ensure the packaging is not damaged in transit. Damaged or missing packaging will incur a 10 AUD fee, which will be deducted from your refund.
We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear. Please contact email@example.com with the details of your claim and proof of purchase and we will instruct you on how to return your item. Upon receipt we will assess whether to repair or replace your item and return to you as soon as possible.