Shipping

We offer free regular shipping within Australia. We ship worldwide - we have flat rate standard and express international shipping available, the rate is based on your location and will be provided at checkout.

 

How long will my order take to arrive?

We aim to ship your order the next business day after purchasing. We send all orders from our office in Byron Bay, Australia. Please see the table below for estimated shipping times.

Australia 3-6 business days
Australia Express 2-3 business days
Rest of World Standard Shipping 5-18 business days*
Rest of World Express Shipping  4-10 business days*

Please note that your order may be delayed by circumstances beyond our control. If you need your order quickly, please select express shipping on checkout.

*From time to time orders may be delayed in customs. This is beyond our control and we do our best to make sure everything goes smoothly.

 

Returns

We want you to be completely happy with your purchase so we accept returns for a full refund or exchange within 14 days of you receiving your order. Items must be unworn and in their original condition and packaging. We will not be held responsible for return shipping costs. For defective items, please see “Warranty” section below for return process.

Please download and print our returns form here and return your items to:

Velvet Canyon
2C/11 Banksia Dr
Byron Bay
NSW 2481
Australia

Please ensure you note the tracking number as we cannot be held responsible for lost parcels. Please wrap well to ensure the packaging is not damaged in transit.

 

Warranty

We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear. Please contact hello@velvetcanyon.com with the details of your claim and proof of purchase and we will instruct you on how to return your item free of charge. Upon receipt we will assess whether to repair or replace your item and send it back to you as soon as possible!

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