Returns & Exchanges

 

Returns

You have 14 days from receiving your package to drop it at the post office for return.
Return expenses are the responsibility of the customer.

Please note that sales from our Sample Sale are final and not eligible for return.

Items must be unworn and in their original condition and packaging.

For defective items, please see the “Warranty” section below for the return process.

Please download and print our returns form here. Please fill out your returns form in full, with clear and legible writing, so that we can properly identify you and your order. Failure to include your contact and order information will result in us being unable to get in touch or refund you.

Velvet Canyon
6A/11 Banksia Dr
Byron Bay
NSW 2481
Australia

Please ensure you note the tracking number, as we cannot be held responsible for lost parcels. Please wrap well to ensure the packaging is not damaged in transit. Damaged or missing packaging will incur a 10 AUD fee, which will be deducted from your refund.

 

What happens to my returned or faulty sunglasses?

We are committed to creating as little waste as possible. This means small batch production, no plastic packaging and holding occasional sample sales.

When you purchase a pair of sunglasses to try at home and decide not to keep them, simply fill out our returns form, package them safely and return to us.

We inspect all returns for signs of wear, and add them back to stock provided they are in perfect condition.

If an item is returned to us with a manufacturer fault within 12 months, if possible, we will repair that pair and return them to you. In the case that we are unable to repair them, for example if we don’t have the necessary parts at that time, we will send you a new pair.

We will keep the faulty pair for spare parts (lenses, arms, screws, fronts). The next time we hold a sample sale, we will repair any items we were previously unable to repair and label them as repaired goods for sale. We very rarely have need to throw items away, and only when an item is returned to us in particularly bad condition.

We are committed to reducing waste as much as possible so you can rest assured that we will never destroy stock unnecessarily.

 

Warranty

We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear however we are happy to discuss repair options with you where possible. Please contact hello@velvetcanyon.com with the details of your claim and proof of purchase and we will instruct you on how to return your item. Upon receipt we will assess whether to repair or replace your item and return to you as soon as possible. If it has been longer than 12 months, please reach out and we will do our best to help!